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Refund Policy

A legal disclaimer

1. General Policy

All purchases of tutoring services, packages, and membership plans are final and non-refundable.

By booking or purchasing services, you acknowledge and agree to this Refund Policy.

2. Individual Tutoring Sessions

  • Payments for individual sessions are non-refundable once booked

  • Sessions may be rescheduled with at least 24 hours notice

  • Cancellations made less than 24 hours in advance will result in forfeiture of the session without refund

  • Failure to attend a scheduled session (“no-show”) will result in full charge with no refund

3. Tutoring Packages

  • All package purchases are non-refundable

  • Sessions must be used within the designated validity period (e.g., 30 days unless otherwise stated)

  • Unused sessions after expiration are forfeited without refund

  • Free or promotional sessions:

    • Have no cash value

    • Cannot be exchanged, transferred, or refunded

4. Monthly Memberships / Subscription Plans

  • Membership fees are non-refundable once charged

  • No refunds or partial credits will be issued for:

    • Unused sessions

    • Missed sessions

    • Early cancellation within a billing cycle

Cancellation Requirement

  • Memberships must be canceled at least 48 hours before the next billing date

  • Failure to cancel in time will result in automatic renewal and charges for the next billing cycle

5. Late Arrivals and Missed Sessions

  • Late arrivals will not extend session time

  • Missed sessions without proper notice will be forfeited and non-refundable

6. Company Cancellations

If Competent Nurse Academy LLC cancels a session due to:

  • Tutor unavailability

  • Emergency situations

Clients will be offered:

  • A rescheduled session OR

  • A credit toward a future session

(No monetary refunds will be issued unless required by law.)

7. Technical Issues

  • Clients are responsible for having a stable internet connection and working device

  • Refunds will not be issued for technical issues on the client’s end

  • If technical issues occur on the Company’s end, a reschedule or credit will be provided

8. Exceptional Circumstances

Refunds or credits may be considered only in rare cases at the sole discretion of the Company, such as:

  • Verified emergencies

  • Documented extenuating circumstances

Approval is not guaranteed.

9. Disputes and Chargebacks

  • Clients agree to contact us first to resolve any issues before initiating a chargeback

  • Unauthorized chargebacks may result in:

    • Immediate suspension of services

    • Permanent account termination

10. Policy Acceptance

By purchasing services, you confirm that you have read, understood, and agreed to this Refund Policy.

11. Contact Information

For questions regarding this policy, please contact:

Competent Nurse Academy LLC
Email: info@competentnurseacademy.com
 

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